What does each request status mean?
The status tells you whose turn it is. When it says Replied, read the answer — and mark it as solved if your problem is fixed.
A request’s status tells you whose turn it is.
- Received — We got your request and haven’t replied yet.
- In progress — We’re looking at your latest reply. It’s our turn.
- Replied — We’ve answered. Please take a look — we also let you know by email.
- Solved — The problem is fixed. Replying to a solved request reopens it.
- Closed — You can’t reply to this request anymore. If you still need help, send a new request.
When you get an answer
- If your problem is fixed, select Mark as solved on the request page.
- If you need more help, reply on the same page or reply to the notification email. Replying by email
Didn't find your answer?
Send us a request and our team will look into it and let you know by email.