How do I attach photos?

Choose Add images on the New request or reply form, or paste a screenshot into the text box (Ctrl+V · ⌘V). Photos upload as soon as you pick them, and you can remove or retry them before sending.

What we accept

• Image files only. The accepted formats and sizes, and how many photos you can attach at once, are shown below the photo field.
• Files that aren’t images (documents, archives, videos) aren’t accepted. Not accepting formats that could run code is how we keep attachments safe.
• Images attached to an email request are added to the request too.

How photos are handled

• Location and device details are removed from photos before they’re saved.
• Only you and the Yave Help team can see your photos. They have no public address.
• For more, see How are my requests and photos handled?