How do I send a request?

Write a subject and details on the New request page and send it. If you see a category field, pick the closest one all the way down — it goes straight to the right person.

Who can send a request

• If you have a Yave account, sign in and send it. Requests from that account are collected under My requests.
• If you can’t sign in or don’t have an account, verify your email address instead. See Contacting us without signing in.
• You can also email us. See Contacting us by email.

Getting help faster

• Copy the exact error message you saw.
• Describe what you were doing and the steps that led to the problem.
• Attach a screenshot. Attaching photos
• Send separate requests for separate problems — one problem per request is quicker.

After you send it

We email you a confirmation. When there’s a reply we’ll let you know by email, and the full conversation is on the request page. For what each status means, see Request status.