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Help articles
- How do I send a request?
Write a subject and details and send it — choosing a category is optional. Sign in or verify your email when you send, or just email us.
- Can I contact you if I can't sign in or don't have an account?
Yes. Verify the 6-digit code sent to your email address and you can send and view requests without signing in.
- Can I contact you or reply by email?
Email our help address to open a request, and reply to a notification email to continue the same request.
- How do I attach photos?
Choose Upload images on the request or reply form, or paste a screenshot. Location details are removed from photos before saving.
- What does each request status mean?
The status tells you whose turn it is. When it says Replied, read the answer — and mark it as solved if your problem is fixed.
- How are my requests and photos handled?
Only you and our team see your requests. Notification emails don't include the message, photo location data is removed, and records are anonymized if you delete your account.
- Login email didn't arrive
Check your spam folder and the address for typos first. You can also sign in without the email.